Seller Handbook

Welcome to Craftly! Here's everything you need to know to start selling your handmade goods.

1. Create your shop - Set up your shop profile with a name, description, and policies.
2. Add listings - Create detailed listings with great photos and descriptions.
3. Get verified - Apply for verification to build trust with buyers.
4. Start selling - Promote your shop and fulfill orders promptly.

Great photos are essential for selling on Craftly. Here are some tips:

• Use natural lighting whenever possible
• Show multiple angles of your product
• Include a photo showing scale/size
• Keep backgrounds simple and clean
• Show your product in use when applicable

Your product description should tell a story and answer buyer questions:

• Start with key features and benefits
• Include all measurements and specifications
• Describe materials and how the item was made
• Share the story behind your creation
• Include care instructions if applicable

• Ship within your stated processing time
• Package items securely to prevent damage
• Always provide tracking information
• Consider offering free shipping (builds in to price)
• Be clear about international shipping options

• Respond to messages within 24 hours
• Be friendly and professional in all communications
• Handle issues promptly and fairly
• Ask satisfied customers to leave reviews
• Learn from feedback to improve your shop